01 May 2020
Guidance and support for our prospective and current clients
In line with many across the UK, our offices remain closed at present due to the Covid-19 pandemic. We are continuing to assess the developing situation each day and will continue to take advice and follow guidance from the Government, Solicitors Regulation Authority and The Law Society.
Currently all our offices are closed to personal callers but we are operating remotely and we are still able to assist and support you. All of our systems are cloud based, and as such we are able to work remotely and are continuing to operate as normally as possible. We are able to offer you advice, support and guidance concerning all family matters during this difficult time.
However, we will be implementing the following procedures:
We will offer our clients the option of telephone / skype conferences rather than face to face meetings where possible;
For the foreseeable future and to reduce the risks we will be asking that correspondence and documents are sent by email where possible and will not be accepting hard copies;
- Please note that because we cannot guarantee that we will receive post sent to our offices at this time, you should only telephone or send communications and documents by email.
Health and Safety
No doubt you will already be aware of key measures to be taken to protect yourself and your staff, and customers and suppliers you are in physical contact with. You will undoubtedly have already read much on this topic so we will not cover it again here. If needed, further advice is contained in the government guidance at https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
At least in the short term it is becoming increasingly clear that the human and economic impact will be significant. Most of all we hope to be able support you as best as we can even if the government implements more stringent measures and court hearings are reduced or cancelled.
We will be able to offer assistance by:
Possibly attending courts by telephone / skype although this may not always be possible;
Conducting conferences via telephone, Zoom or Skype;
Offering Mediation Intake Appointments / MIAMs via Zoom and Skype ;
- Communicating and giving advice by email and telephone.
We will continue to monitor this situation closely and will provide regular updates where possible.
Thank you for your understanding and remember to look after yourself and your family, stay at home, be safe and help to save lives.
Please do not hesitate to contact us to find our how we can help
Nigel Clarke Direct Telephone: 01227 811740
Best wishes, Kent & Surrey Family Resolution