Nigel Clarke
Family Arbitrator, Collaborative Solicitor, Accredited Family Mediator.
Kent and Surrey Family Resolution aims to ensure that all clients have equal access to our services. Our inclusive approach means we look to engage with clients as individuals, recognising that we are all different and may have different needs. This applies to everyone.
Accessibility
We aim for all clients to find it easy to communicate with us.
If you have a disability, health problem or mental health issue, please let us know so we can help you by making reasonable adjustments. Please let us know as soon as possible if you need us to make adjustments for you. Kent and Surrey Family Resolution will try to find a way to remove or reduce any disadvantage.
The nature of any adjustment may depends on your individual needs:
We will not be able to agree an adjustment that fundamentally changes our responsibilities or duties.
Increasing diversity
We comply with approved regulators, such as the SRA and Resolution, in ensuring that a comprehensive evidence base about the diversity characteristics of the legal professions is available. We collate and submit diversity information on our firm to our regulator, the SRA, each year.
We carry out a survey, updated upon a change in personnel, collecting anonymised diversity data on Kent and Surrey Family Resolution's workforce.
Kent and Surrey Family Resolution aim to integrate diversity and inclusion into our work and our organisation’s culture as the heart of the work we do. This is in addition to statutory obligations under the Equality Act 2010.
Our aims include:
Covid-19 pandemic
The Legal Services Board 2020 report reflected on impacts of Covid-19 and associated lockdowns. It states that the impact has included making 'existing social inequality starker'. The need for services that meet the needs of society is 'more urgent'. Kent and Surrey Family Resolution has shifted to offering videoconferencing and telephone appointments in order to widen access, although we recognise the skills and technology required are not present for all clients and continue to work for adaptable, accessible solutions.