Advice on complaining about services received by a family law firm
What are my rights when it comes to complaining about legal services? If you are unhappy with your family law solicitor or their firm, you have the right to complain.
You also have the right to complain to the Solicitor’s Regulatory Authority and the Legal Ombudsman.
Please always feel free to contact us if you have any query about the service that you receive from us. It is only when you tell us about any dissatisfaction that we can take steps to put matters right for you.
In the first instance, if you have any queries or are unhappy about your case you should arrange to see the fee earner dealing with your case. If the discussion does not resolve the problem please put your complaint in writing to Nigel Clarke who is the Principal.
Our Contact Details are: Kent & Surrey Family Resolution
Canterbury Innovation Centre, University Road, Canterbury, Kent CT2 7FG
Telephone: 01227 811740 Email: nigelclarke@familyresolution.co.uk
Your complaint will be investigated in accordance with our complaints procedure, which is available upon request. The investigation procedure will not involve any extra cost to you. If you are still not satisfied you may contact the Legal Ombudsman at www.legalombudsman.org.uk