Putting you and your family first: Feedback and complaints
Our clients always come first and we pride ourselves on our record of tailored, respectful, approachable, professional service in all aspects of family law.
We hope this will not be the case, but there may be a time where you would be unhappy with an aspect of our service to you. We are always willing to hear your feedback, positive and critical and welcome it as a way to improve our service.
It is part of our code of conduct as a family solicitor registered with the SRA (Solicitor’s Regulatory Authority).
If we do not know the problem is there, then we can’t put it right.
You may find that approaching the problem informally at first will resolve things with us.
However, if this does not work, we can share our complaints policy with you, which gives you information on our official complaints procedure and your rights to take the complaint to the Legal Ombudsman.
You can find out more about the SRA Code of Conduct that we must abide by as registered Solicitors at the SRA website.