Improving legal services for LGBT+, ethnic minority and disabled clients.
An interesting recent article in the Law Gazette focusses on a law firm who aim to cater to families in the modern world. They demonstrate how virtual, rather than traditional working, with flexible hours can help support families better and meets a gap in the market.
They highlight the need to consider re-assessing traditional ways of working and how relevant and inclusive these are now. We know that demand for virtual appointments using video-technology like Skype or Zoom is huge, especially in the current Lockdown. In line with putting clients first we also try to offer, wherever possible, flexible working hours. This can allow clients to meet earlier in the morning to fit around childcare arrangements.
We can also offer telephone appointments for those who may have difficulty accessing video-technology.
We value all our clients, including LGBT+, ethnic minority and disabled clients. We follow mindful business practices, including building open and effective communication. Ethical and respectful practice is at the heart of what we do. We have founded our business on sensitivity and compassion, alongside professional, high-quality advice you can trust.
We are happy to discuss with clients their preferred method of communication from the outset and aim to meet those needs as best they can (whilst following government guidance on COVID-19); including meeting in person, videoconferencing or telephone appointments. When the situation allows, we have in the past visited client’s homes in order to make wills, if this is most suitable for their circumstance.
In line with the Solicitor Regulatory Authority (SRA) Code of Conduct, We aim to treat all colleagues and external contacts with respect and courtesy.
We also welcome your feedback and have a robust complaints policy.
You can read the Law Gazette article here, dated 30/10/2020.