Email Phishing Attacks - Keeping your information safe
In the latest in our series of articles on how we safeguard your data at Kent and Surrey Family Resolution, we look at measures we can all take to protect ourselves.
How often do you send an email?
Probably, like us, you send (and delete!) emails to and from any number of businesses and individuals each day. It is easy to take all forms of electronic communication for granted and have a relaxed attitude to security. However, in the same way you would not leave your house unlocked or reveal your bank details to just anyone, keeping your electronic communications secure is essential to protect your privacy and assets.
We communicate with most of our clients through email. Indeed, it is the primary form of communication we use to interact with clients, being an efficient and easy way to transmit forms, reports and updates. This reliance on email also means that we must pay increasing attention to possible threats to its security. Hence, cybersecurity is a top concern for us and we work hard to protect your communications and data from unauthorised access.
You will notice when we start to work with you we will send you an email consent form. This gives some simple hints and tips on how to keep your information secure. It also gives you the option as to whether you wish to communicate by email with us.
Phishing emails
But we need you, our clients, to be alert and vigilant too. Please ensure caution is exercised when opening any emails, attachments or links and when responding to any requests for your bank details. Our bank details will not change.
This short film on youtube “Don’t Take The Bait,” is worth a watch. Under three minutes long, it helps us spot suspicious emails and what to do about them.
https://www.youtube.com/watch?v=ygON2B9-xTw
What to look out for in scam emails:
- Bad punctuation
- Poor grammar
- Strange or unusual wording
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If the email is seeming to rush you, if you feel hurried or as though you are being pressured, chances are it is a scam. We will never ask you to send us your bank details online and our bank details will not change during the course of our dealings with you.
What should I do if I am in doubt?
You are always welcome to check with us, give us a call and verify that an email is from us should you have any doubts. You can also use our known email address (one you have used previously), contact us through the website page, or our Twitter or Instagram accounts. Remember to check these blog pages: we will publish any information about scams circulating. As always, we treat your information as we would our own, with utmost security and respect.